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Home Privacy Policy

Privacy Policy

Effective Date: August 31, 2026

Last Updated: August 31, 2026


Welcome to Pathan (accessible at https://pathan.co.in). We value your trust and are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, or interact with our services. Please read this policy carefully. If you disagree with any terms, please discontinue using our site.


1. Information We Collect

We collect information that you voluntarily provide to us when you register on the website, place an order, contact customer support, or participate in promotions.

  • Personal Identifiable Information (PII): Name, email address, phone number (8160444484 or your registered number), billing address, and shipping/delivery address.
  • Account Credentials: Username, passwords, and security data used for authentication.
  • Payment Data: We collect transaction details necessary to process your orders (such as payment method, transaction IDs). Note: We do not store sensitive card details or net banking credentials on our servers; payments are processed securely via encrypted, PCI-DSS compliant third-party payment gateways (e.g., Razorpay/UPI/Cards).
  • Order & Shopping History: Products viewed, items in wishlist, items added to cart, and completed orders.
  • Device & Log Data: IP address, browser type, operating system, referring URLs, and standard web log details automatically gathered when you navigate our website.


2. How We Use Your Information

We use the personal information collected via our website for standard business and operational purposes, including:

  • Order Processing & Fulfillment: To manage orders, process payments, facilitate shipment, and deliver products to your doorstep.
  • Account Management: To manage user accounts, authentication, wishlists, and shopping carts.
  • Customer Communication: To send order confirmations, delivery updates, system notifications, security alerts, and customer service responses.
  • Site Improvement & Security: To monitor platform performance, prevent fraudulent transactions, troubleshoot bugs, and improve user interface and experience.
  • Marketing & Promotions (Optional): With your consent, to notify you of special offers, discount coupons, and new product arrivals. You can opt out at any time.


3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share information only in the following necessary circumstances:

  • Logistics & Delivery Partners: We share your name, shipping address, and phone number with courier and delivery partners to ensure timely package delivery.
  • Payment Processors: Transaction details are shared securely with verified payment gateway partners to authorize and capture payments.
  • Legal & Regulatory Compliance: We may disclose your information if required to do so by applicable Indian laws, law enforcement inquiries, or legal proceedings.


4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Keep you logged into your account session.
  • Remember items in your shopping cart and wishlist.
  • Understand user preferences to offer an optimized browsing experience.

You can choose to disable cookies through your individual browser settings; however, doing so may prevent certain site features (like the cart or checkout) from functioning properly.


5. Data Security

We implement appropriate technical, administrative, and physical security measures (including SSL encryption and secure server protocols) to protect your personal information against unauthorized access, loss, alteration, or disclosure. While we take every reasonable precaution, no transmission over the internet is completely impenetrable, and we encourage users to keep their account passwords confidential.


6. User Rights & Choices

Under applicable data protection guidelines, you have the right to:

  • Review, update, or correct your personal account details by logging into your profile.
  • Request the deletion or deactivation of your account and personal data.
  • Opt out of marketing emails or SMS notifications by clicking the unsubscribe link or contacting our support team.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or relevant legal obligations. Any updates will be posted on this page with a revised "Last Updated" date.


8. Contact Us & Grievance Redressal

If you have questions, feedback, or concerns regarding this Privacy Policy or our data practices, please contact us:

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