Shipping and Delivery Policy

Effective Date: August 31, 2026

Last Updated: August 31, 2026

Welcome to Pathan (accessible at https://pathan.co.in). We are committed to delivering your orders safely, securely, and in a timely manner.

This Shipping and Delivery Policy details our fulfillment process, estimated timelines, delivery charges, and tracking methods.

1. Order Processing Time

• Standard Processing: All confirmed orders are verified, packed, and handed over to our courier partners within 24 to 48 hours on business days.
• Order Cut-Off: Orders placed on Sundays or national holidays are processed on the next working business day.
• Once your package is dispatched from our fulfillment center, you will receive an automated shipping notification via SMS/Email containing your Tracking ID and AWB number.

2. Shipping Coverage & Destinations

• We deliver across major serviceable pin codes throughout India.
• At checkout, enter your postal PIN code to confirm service availability and accurate delivery timelines.
• We do not currently support direct international deliveries outside of India.

3. Estimated Delivery Timelines

Estimated delivery times vary based on the destination address:

Delivery DestinationEstimated Transit Time (After Dispatch)Metro Cities & State Capitals2 to 4 business daysTier 2 & Tier 3 Cities4 to 6 business daysRemote / North-East / J&K Regions6 to 8 business days

Note: Delivery times are indicative and may be subject to minor delays caused by severe weather conditions, festive peak loads, or regional transit restrictions.

4. Shipping Charges

Order TypeShipping FeePrepaid Orders (UPI, Net Banking, Cards)Free Standard Shipping (or as indicated during checkout)Cash on Delivery (COD)Nominal handling fee of ₹49 – ₹99 (if COD is enabled)Express / Priority ShippingCalculated at checkout based on location and parcel weight

Any applicable shipping fees are transparently displayed on the checkout page before payment completion.

5. Tracking Your Order

• After your order is handed over to our logistics partner (e.g., Shiprocket, Bluedart, Delhivery, or Xpressbees), a unique tracking link will be provided.
• You can track the real-time movement of your shipment by logging into your account at https://pathan.co.in under the My Orders section or using the courier tracking link sent to your registered contact number/email.

6. Delivery Attempts & Security

• Contactless / Secure Delivery: Our delivery partners attempt up to 3 delivery attempts before returning the package to our hub.
• Please ensure your delivery address, landmark, and active phone number are accurate at the time of placing the order.
• Open-Box Verification & Inspection: Before accepting the package, verify that the outer packaging, security seal, or polybag is untampered. If the box appears torn, visibly crushed, or opened, refuse delivery and immediately alert our support team.

7. Address Modification & Transit Rerouting

• Shipping address changes can only be accommodated before the order status updates to "Dispatched."
• Once an order has been shipped with an assigned AWB number, routing cannot be altered. Contact customer support immediately if an incorrect address was provided.

8. Lost or Damaged Shipments

• In the rare event that a package is confirmed lost in transit by our courier partner, we will dispatch a replacement at no extra cost or issue a 100% refund.
• For shipments that arrive damaged or with missing contents, notify our team within 48 hours of delivery with clear photos or an unboxing video to initiate an inspection and resolution.

9. Contact & Support

For queries regarding shipping updates, delivery delays, or courier coordination, reach out to our team:

• Store / Brand: Pathan
• Website: https://pathan.co.in
• Helpline / WhatsApp: +91 12345 67890
• Customer Support Page: https://pathan.co.in/contact-us